Shipping policy

Shipping Policy

At Zanca, we aim to provide a seamless and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been dispatched.

2. Shipping Methods and Delivery Times
We offer the following shipping options within the UK:

• Standard Shipping: 3–5 business days

• Express Shipping: 1–2 business days

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather, or events outside our control. Tracking information will be provided when your order ships.

3. International Shipping
We ship internationally to select countries. Delivery times depend on the destination and may be affected by customs or import procedures. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Shipping Charges
Shipping charges are calculated at checkout based on the selected shipping method, order weight, and destination. Standard shipping fees are displayed before purchase, and any applicable import fees are the responsibility of the recipient.

5. Risk and Title
Once items are handed over to the carrier, the risk of loss or damage passes to you. Please ensure your delivery address is correct and that someone is available to receive the order.

6. Damaged or Lost Packages
If your order is lost or arrives damaged, please contact us immediately at zancaofficial@outlook.com or via WhatsApp at +44 7495 650944 so that we can assist you. Claims must be made within 7 days of delivery.